Returns & Refunds

Return requests may be submitted within 30 days after delivery. Items must be unused, in the condition received, and returned with the original packaging, included accessories, and proof of purchase unless the item arrived defective, damaged, or incorrect.

Starting a return

Email smartklikservice@outlook.com before sending an item back. Include the order number, item, reason for return, and photos when the product is damaged or incorrect. Returns sent without prior authorization may not be accepted.

Return address

Authorized returns are sent to Room 1508, 15/F., Phase II, Yealand Center Office Tower, 625 Nathan Road, Kowloon. Follow the return instructions supplied by support; do not send an item until the request has been accepted.

Refund review

Returns are inspected after receipt. Approved refunds are issued to the original payment method. Financial institutions can require additional time to post the credit after it is issued.

Damaged or incorrect orders

Contact support promptly and keep the item and packaging until instructions are provided.